Since its inception in 1990, Hiller Plumbing Heating Cooling & Electrical has become a leading heating plumbing company in residential and commercial services across Tennessee, Southern Kentucky, and Northern Alabama. As Tennessee’s largest service provider, I am honored to represent a brand that’s synonymous with quality and customer satisfaction, a commitment encapsulated in our 100% Satisfaction Guarantee: ‘Happy You’ll Be or the Service is Free!’ Our widespread locations ensure we’re always within reach.
Exploring Hiller’s wide array of services, from Hiller heating and cooling to cutting-edge electrical solutions, showcases our prominence in Nashville and beyond. We’re dedicated to innovation and value our team of over 800 professionals, who operate a fleet of service vehicles featuring our iconic smiley face. With 16 locations, Hiller Plumbing Heating Cooling & Electrical signifies excellence and dependability in every HVAC service we offer, making us the preferred choice in the region.
History and Evolution of Hiller Plumbing
The origins of Hiller Plumbing Heating Cooling & Electrical are rooted in the entrepreneurial spirit of our founder & CEO, Jimmy Hiller. After high school in 1984, he embarked on a journey in the HVAC industry, later expanding into plumbing with guidance from a family friend. In 1990, with a mere $500, a single pickup truck, and one employee, Jimmy Hiller’s determination and Tennessee grit led him to success. He tirelessly knocked on doors, offering plumbing services, and his efforts were met with happy customers who appreciated his dedication.
The growth of Hiller Plumbing has been nothing short of impressive. From its humble beginnings with a single truck in 1990, the company has flourished to encompass over 16 Hiller locations, with a robust team of more than 800 members across 7 states. Originally known as Jimmy Hiller Plumbing Heating & Cooling, the company expanded its repertoire to include HVAC services in 2003 through a strategic partnership, further solidifying the Hiller company’s reputation for comprehensive service solutions.
Key Milestones in Hiller’s Growth:
- 1990: Hiller Plumbing was founded in Antioch, TN, by Jimmy Hiller.
- 2003: Expansion into HVAC services, broadening the company’s offerings.
- 2016: Launch of PRAXIS S-10, a national success college for contractors.
- Recognition: Hiller Plumbing Heating Cooling & Electrical has received numerous accolades, including being named in the Top 1% of Companies and winning the Fastest Growing Private Companies award. The company’s commitment to excellence has also been recognized with the Nashville Business Journal Best in Business Award and the Ruud Reliable Top 10 Contractors honor, showcasing its leadership in the industry.
- Community Engagement: Hiller’s dedication to community service is exemplified by the establishment of the Helping Hands program, which reflects the company’s commitment to giving back to the communities it serves. This initiative has become a cornerstone of Hiller’s social responsibility efforts.
- 2023: Hiller’s reputation for excellence in heating services was further cemented when it was named the Residential Contractor of the Year by the Air Conditioning Contractors of America (ACCA), a prestigious accolade that highlights the company’s industry-leading standards.
Today, Hiller Plumbing Heating Cooling & Electrical is a shining example of a family-owned business with a long-standing commitment to excellence, boasting an impressive annual sales revenue exceeding $100 million and a robust team of approximately 600 employees. The Nashville Business Journal has recognized Jimmy Hiller Jr., a key figure in the company’s leadership, as a 40 under 40, underscoring the firm’s respected position in the industry since its inception in 1990.
Wide Range of Services
At Hiller Plumbing Heating Cooling & Electrical, our comprehensive services span the full spectrum of plumbing and electrical services, HVAC, and cooling services, ensuring that your residential or commercial systems operate optimally. Take a closer look at the extensive solutions we offer to keep your environment in top condition:
Plumbing Services
- Common Plumbing Problems: Tackling everything from leaky faucets to clogged drains.
- Drain Cleaning: Ensuring your drains are free of obstructions for smooth operation.
- Pipe Upgrades, Replacement, & Relining: Modernizing your plumbing infrastructure for efficiency and reliability.
- Sewer and Water Line Issues: Addressing critical concerns with expertise.
- Toilet Installation and Upgrades: Upgrading your comfort with the latest in toilet technology.
- Water Heater Installation: Providing you with consistent hot water solutions.
- Plumbing Fixture Installations: Enhancing your space with functional and stylish fixtures.
- Water Treatment Systems: Ensuring the water you use is pure and safe.
- Commercial Plumbing: Catering to the unique needs of businesses with specialized services.
Heating and Cooling Solutions
- Air Conditioning Repair Services: Keeping you cool during those hot summer months.
- Ductless Mini-Split Systems: Offering versatile heating and cooling without the need for extensive ductwork.
- Heating Repair: Ensuring your warmth when the temperature drops.
- Indoor Air Quality: Improving the air you breathe with advanced solutions.
- HVAC System Replacement: Upgrading to more efficient and effective systems.
- Smart Thermostats: Integrating technology for optimal climate control.
- Whole House Dehumidifier: Balancing humidity levels for comfort and health.
- Commercial HVAC: Supporting businesses with robust heating and cooling systems.
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Electrical Services
- Carbon Monoxide and Smoke Detectors: Protect your premises with essential safety devices.
- Circuit Breaker Panels: Ensuring your electrical system’s safety and functionality.
- Device Upgrades: Keeping your electrical devices up to date with the latest standards.
- Electrical Panel Upgrades and Replacement: Modernizing your electrical system for today’s demands.
- Generators: Providing backup power solutions for uninterrupted service.
- Lighting: From indoor ambiance to outdoor security, lighting options that fit your needs.
- Surge Protection: Safeguarding your electronics from unexpected power surges.
- Commercial Electrical: Specialized electrical services tailored for business needs.
Hiller’s commitment to community service shines through our provision of emergency services, available beyond the standard 9-to-5 to promptly address your critical needs. Whether you’re located in Tennessee, Kentucky, Alabama, or Florida, you can rely on our swift response to ensure peace of mind during unexpected situations.
Commitment to Customer Satisfaction
At Hiller Plumbing Heating Cooling & Electrical, achieving customer satisfaction is more than a goal—it’s our core value. We strive to make every customer happy, anchoring our service philosophy on three fundamental principles that set us apart.
- Professional Skill: Our team is composed of certified professionals who not only deliver quality service but also add a personal touch to each assignment. Their expertise and dedication are reflected in the superior performance of our employees, ensuring that every job meets our high standards of excellence.
- Positive Attitude: We believe that a positive attitude is key in customer interactions, and our friendly technicians embody this spirit. They are not only skilled but also committed to providing a delightful experience, ensuring that every service leaves our customers happy and satisfied.
- Integrity: Getting the job right is the cornerstone of our operations at Hiller. Integrity is a core part of our ethos, representing our commitment to our customers that every task will be executed with honesty and to the utmost of our abilities.
Our customer-centric approach is underscored by our ‘Happy You’ll Be, or the Service is Free™’ promise. This phrase is more than just catchy; it’s a tangible commitment to excellence and a 100% satisfaction guarantee that underscores our dedication. Should you find yourself less than happy with our service, we assure you a full refund.
Here’s how we ensure our commitment to your satisfaction:
- The Happy Hiller Club: The Happy Hiller Club, our exclusive membership program, offers perks such as seasonal tune-ups, priority scheduling, and the peace of mind that comes with our 100% satisfaction guarantee. Members enjoy these benefits knowing they’re part of a select group that values happiness and exceptional service.
- True Transparency Pricing: We believe in transparency, offering upfront pricing with no hidden costs, ensuring that you’re fully informed about the investment you’re making. With us, you can trust that the price quoted is the price you pay.
- 24/7 Emergency Services: Our commitment to your well-being doesn’t clock out; we provide round-the-clock services to cater to your emergency services needs, any time of day or night. You can count on us to be there when you need us the most.
- Cleanliness and Respect: Our technicians are not only skilled in their craft but also demonstrate a deep respect for your space by maintaining clean work areas and wearing shoe covers to protect your home. This practice is a testament to our professionalism and consideration for your environment.
- Customer Loyalty: Boasting a 98% customer retention rate, the trust our customers have in our services is evident. This impressive statistic speaks to the loyalty and satisfaction of those we serve, reflecting the high standards we uphold in every job.
Our dedication to customer satisfaction has garnered multiple accolades, such as the Nashville Business Journal Best in Business Award, Fast 50, and the Ruud Reliable Top 10 Contractors, among others. These awards are a testament to our unwavering commitment to not only meet but also surpass customer expectations.
Innovative Solutions and Technology
At the core of Hiller Plumbing Heating Cooling & Electrical’s offerings are innovation and technology, propelling us to the industry forefront. We seamlessly integrate state-of-the-art solutions to provide significant financial benefits to our valued customers.
- Financial Solutions:
- HVAC System Financing: Recognizing that acquiring a new HVAC system is a substantial financial decision, we extend an offer of 0% Interest on select modern, efficient systems for 12 months. This initiative makes it more manageable for homeowners to budget for this upgrade while reaping the advantages of a cutting-edge HVAC solution.
- Generator Financing: To combat the unpredictability of power outages, we’re committed to helping our clients maintain an uninterrupted power supply. Our 12-month 0% Interest offer on select new Whole-Home Generators ensures that reliable backup power is accessible without imposing an immediate financial burden.
- Membership Perks:
- The Happy Hiller Club is our way of streamlining home maintenance while delivering exclusive benefits. Members of this club enjoy the happiness of perks like seasonal tune-ups, priority scheduling, and the assurance of our 100% satisfaction guarantee, reinforcing our dedication to fostering enduring customer relationships through added-value services.
- Certified Expertise:
- Our team of certified electricians, equipped with the latest technology, is licensed, bonded, and insured, ensuring top-notch electrical service. Prepared for anything from routine inspections to emergency repairs, our electricians arrive with fully stocked vehicles, exemplifying proficiency and preparedness.
Hiller’s service ethos transcends mere repairs, focusing on enduring solutions that embody the latest industry advancements. Our accolade as the 2023 Residential Contractor of the Year by the ACCA is a testament to our commitment to innovation, community involvement, industry engagement, and ongoing training and certifications, reflecting our drive to excel in service and technological sophistication.
Our operational partnerships with entities like Roussos Air Conditioning and Service Tech, Inc. empower us to broaden our service spectrum and elevate our performance, ensuring customers experience the pinnacle of care complemented by advanced solutions. These strategic alliances, coupled with our dedication to innovation, affirm Hiller Plumbing Heating Cooling & Electrical’s status as a premier provider of superior home services.
- Our team of certified electricians, equipped with the latest technology, is licensed, bonded, and insured, ensuring top-notch electrical service. Prepared for anything from routine inspections to emergency repairs, our electricians arrive with fully stocked vehicles, exemplifying proficiency and preparedness.
Why Choose Hiller Plumbing?
When selecting a service provider for your home or business, Hiller Plumbing Heating Cooling & Electrical distinguishes itself with its renowned Hiller Plumbing Nashville services and Hiller heating and air solutions.
- Certified Expertise:
- Each technician is not just professionally trained but also holds the necessary licenses and insurance, guaranteeing that the service provided meets the highest standards.
- Our team is subject to rigorous background checks and drug testing, ensuring that you can trust the professionals who service your home or business.
- Commitment to the Community:
- We are committed to giving back to the community, a commitment showcased through our partnerships with esteemed organizations such as Middle Tennessee State University and Roussos Air Conditioning.
- Our mission includes supporting transitioning soldiers by offering them valuable career opportunities within our industry, and aiding in their reintegration into civilian life.
- Customer-Centric Services:
- Hiller provides true 24/7 emergency services, ensuring we’re always here to assist you, any time of day or night, for any urgent needs.
- Members of the Happy Hiller Club enjoy exclusive benefits such as priority scheduling, significant discounts, and other perks that significantly enhance the customer experience.
- For added convenience, our online scheduling system makes it easy to arrange services at a time that suits you, ensuring a seamless experience.
- Transparent and Fair Pricing:
- Our commitment to honest and upfront pricing means there are no surprises when the bill arrives – you can trust that what you see is what you get, providing peace of mind.
- Providing even more value for our customers, certain services come with no service fee, enhancing the overall experience and savings.
- Local Availability:
- Boasting multiple locations across Tennessee, Alabama, Kentucky, and Florida, our local presence and knowledgeable service ensures timely and expert assistance wherever you are.
- Awards and Recognition:
- Our commitment to excellence has been recognized as we’re the proud recipients of the 2023 ACCA Residential Contractor of the Year Award, a testament to our outstanding service.
- With an impressive overall rating of 4.4 out of 5 based on numerous reviews, the high level of customer satisfaction with our services speaks volumes.
- Accessible Services:
- Hiller offers a variety of promotions and flexible pricing options, ensuring our high-quality services are accessible to a wider audience and cater to different budgets.
- For those planning significant yet necessary home improvements, a variety of financing options are at your disposal to alleviate the financial strain. These options make managing the costs associated with enhancing your living space more accessible.
Opting for Hiller means you’re choosing a service provider that not only delivers quality service but also embodies professionalism, actively participates in community involvement, and prioritizes customer satisfaction above all. Our dedicated team is prepared to provide the exceptional service and reliability you seek, with the convenience and respect you’re entitled to.
Conclusion
Our journey through Hiller Plumbing Heating Cooling & Electrical’s history has showcased its evolution from humble beginnings to becoming a full-service leader in the home services sector. We’ve lauded the company’s technological strides and unwavering commitment to customer satisfaction, all underpinned by the ‘Happy You’ll Be or the Service is Free!’ promise. Hiller’s unique combination of expertise, integrity, and community engagement has solidified its reputation as the go-to provider for a multitude of content customers.
Looking ahead to the future of domestic maintenance and the enhancement of comfort and safety within our living and working spaces, Hiller stands out not just as a service provider, but as a partner committed to the well-being of your home environment. For those eager to embrace the pinnacle of plumbing, HVAC, and electrical services, Hiller is the name to trust. Discover the difference with Hiller today, and join a community where excellence is not just promised—it’s delivered.
FAQs
What is the ownership status of Hiller Plumbing?
At the helm of Hiller Plumbing is Jimmy Hiller, fulfilling the roles of CEO and President with a hands-on approach to the company’s daily operations. His leadership is focused on cultivating a new generation of professionals who are not only skilled but also deeply committed to delivering outstanding customer service, all while upholding the business’s core values.
Does the profession of plumbing and heating overlap with HVAC expertise?
It’s important to note that plumbing and heating are distinct from HVAC, which stands for heating, ventilation, and air conditioning. HVAC systems are designed to control the temperature and air quality within buildings. While plumbers may address heating systems, HVAC technicians are specialized professionals who focus exclusively on the intricacies of heating and cooling systems, beyond the scope of general plumbing work.
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